Digitalization has resulted in large quantities of data and reduced physical interaction with customers. At the same time, customer satisfaction continues to be an important focus point. Firms need to constantly stay up to date in order to stay relevant for their customers. The large quantities of data combined with improved CPUs opens up new possibilities for firms in data analysis, interpretation and prediction of outcomes. Acting upon such data driven analysis leads to increase profitability. Data has grown to become one of the most important assets of firms, and analysts working with algorithms and machine learning a recipe for success.
Although technology enables for change, people make the change happen. We don’t believe that strategically important factors of success rely upon the sourcing of IT-systems from third parties. We believe that the key to successful business stems from customer insight and satisfying customer needs. In order to succeed, small changes on different levels need to be made.
FCG has broad experience in analytics (data storage, advanced modelling, operational adaptation) in combination with industry insight and best practice. Our edge comes from helping you all the way, ranging from data import and aggregation to customer-based processes in your organization. As much as we believe in analytics, our experience shows that corporate culture and work procedures are just as important for your success as advanced analytics. Our approach lies in building long-term and sustainable business operations, in compliance with increased regulatory requirements on data and data storage.